COVID CRISIS MITIGATION FOR AGENTS AND POLICYHOLDERS
MID-TERM ENDORSEMENTS: Due to the current state of the economy, we recognize reduced exposures for business-owners, and encourage you to work with your underwriter to reduce exposures and apply appropriate credits.
Billing
Online Account Payments
You can pay your Frederick Mutual policy bills online by visiting https://payment.frederickmutual.com. You must have access to your policy number and and enter your zip code to make a payment online. If you have questions about your policy or coverage, please contact your agent. In the event you need your agent’s contact information, please visit our agent lookup tool.
Claims
File Claims Remotely
If you need to file a claim, please contact your agent; or you are welcome to visit https://claim.frederickmutual.com/claims, you will need your policy number to file a claim online. You may also call our office, our claims representatives have online tools to assist you throughout the claims process.
During business hours: 800-544-8737
After hours: 866-212-5246
Business Interruption claims for COVID-19 are typically not covered under commercial insurance contracts, however, each claim will be reviewed and handled on a case by case basis.
Policyholders should endeavor to protect their property that is unoccupied while shelter in place orders are in effect. Property should be periodically assessed to ensure the property remains intact.
We continue to monitor this situation closely and may make additional adjustments as needs arise. Frederick Mutual has instituted best practices to help take care of our employees so they can continue to best serve you.